These steps follow Google's Fix Wi-Fi connection problems help page for Pixel phones, as it read on October 13, 2026. The page names no Android version; it says only that some of its steps work on Android 8.1 and later. The paths below are the Pixel ones. On a Samsung or another brand the menu names differ, and the section near the end says where.
First: find out what is broken
Google's page starts with two tests, and they decide how much of the rest you need. Try the same Wi-Fi network on another device. If the other device connects and loads pages, the page says the problem is most likely your phone. Then try your phone on a different network, such as a friend's. If it works there, the problem is most likely the original network.
If the phone joins the network but still has no internet, Google says the problem is most likely your internet connection and not the phone. In that case the router step below is where to spend your time.
Second: the quick resets
Turn Wi-Fi off and on again, turn Airplane mode on and off, and restart the phone by holding the power button and tapping Restart. Google also suggests checking for a system update once you are reconnected; why an Android update does not show up covers what to do if it is missing. Try opening a web page after each step, so you know which one worked.
Third: a network that wants a sign-in
Hotel, café and airport networks often connect first and ask you to accept terms afterwards. Look for a notification asking you to sign in and tap it. If none appears, Google's page gives this sequence: open Settings, Network & internet, Internet, touch and hold the network name and tap Forget. Turn Wi-Fi off and on, tap the network name in the list, tap the sign-in notification that appears, and agree to the terms.
Fourth: the router and modem, if they are yours
Unplug the power cords of the router and modem for 15 seconds, plug them back in, and check that every cable is secure at both ends. Wait a few minutes for the lights to look normal; the page says to check the device manual for what normal looks like. Google's other help page on internet connection problems on Android says to wait 30 seconds instead of 15, so the exact time is not critical. If the lights still look wrong, the page says to contact your internet provider, because there may be an outage or the connection may need a reset on their side.
Fifth: forget the network and add it again
Open Settings, tap Network & internet, then Internet. Make sure Wi-Fi is on, tap Saved networks at the bottom, tap the network and tap Forget. To join again, go back to Settings, Network & internet, Internet, tap Add network at the end of the list, enter the network name and security details if needed, tap Save and type the password. Have the password in hand before you forget the network.
Sixth: the date, and a misbehaving app
Two more fixes appear on Google's page. Open Settings, System, Date & time and turn on Set time automatically. And if you suspect a recently installed app, start the phone in safe mode and test the network. If Wi-Fi works there, uninstall recent apps one at a time. If it still does not work in safe mode, the page says the problem is likely the network or the internet connection.
Last: reset Bluetooth and Wi-Fi
Open Settings, tap System, then Reset options, then Reset Bluetooth & Wi-Fi, and tap Reset settings at the bottom. The part of the page I read does not list what this erases. From the name, expect saved Wi-Fi networks and Bluetooth pairings to go, so this is the step to leave for last.
If the menu is not there
Google's general Android help page says the route can be Settings, then Network & Internet or Connections, then Wi-Fi, and that the names differ by device. Samsung phones use Connections. Google's pages do not describe the reset path on other brands, so look in the maker's own support pages for the equivalent of Reset Bluetooth & Wi-Fi.
What none of this fixes
If other devices on the same network also have no internet, the phone is not the problem, and settings on it will not help. That points at the router, the modem or the provider. Google's pages give no steps for changing router settings, so those are not covered here either.
The same symptom on other devices has its own order of checks: Windows Wi-Fi that keeps disconnecting and an iPhone that keeps dropping Wi-Fi go through it.
Last updated October 13, 2026